shipping
Most orders ship within 2 business days.
Orders ship from Pittsburgh, PA.
We offer the following shipping methods.
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US ORDERS
USPS First Class Mail (for shipments up to 13 oz. only): Trackable, not Insured
UPS Ground: Trackable, Insured
UPS 2nd Day Air: Trackable, Insured
UPS Next Day Air Saver: Trackable, Insured
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CANADIAN ORDERS
UPS Standard to Canada: Trackable, Insured
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INTERNATIONAL ORDERS
USPS Int'l Priority Mail Flat Rate: not Trackable, Insured up to $100
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Complimentary Ground shipping is
offered
for
any contiguous US order
totaling $150 or more.
Our shopping cart allows you to select from our different shipping
options and get pricing before placing your order. (
Please note that First
Class Mail delivery is only available for orders weighing up
to 13 oz. Most orders will not weigh more than this. Please
choose another shipping method for very large orders. Our online
shipping calculator will NOT properly calculate rates for First
Class Mail shipments
weighing
more than 13 oz.). We have added USPS First Class Mail to offer our US customers a less expensive shipping method, but PLEASE NOTE THAT USPS DOES NOT PROVIDE INSURANCE OR TRACKING FOR THESE METHODS. Ella Studio assumes no responsibility for damaged
shipments if you
choose this shipping method. If any damage should occur, you must file a claim directly with USPS
International orders ship USPS Priority Mail Flat Rate Small Box or Envelope for a flat rate of $12.30 per shipment. Shipments are insured for up to $100 but are not trackable per USPS. Ella Studio assumes no responsibility for lost or damaged
shipments.. If any loss or damage occurs, you must file a claim directly with USPS.
Shipping rates are calculated in real-time
(with the exception of USPS rates, which are flat rates). These are
actual shipping rates provided by the shipping company for door-to-door delivery. We realize shipping
is
becoming more and
more
costly these
days;
In an effort
to keep rates as low as possible, we do not charge a handling or
packing fee.
PLEASE DOUBLE-CHECK THAT YOU HAVE PROVIDED THE CORRECT ADDRESS WITH
YOUR ORDER! If you enter an incorrect address or the shipping carrier
needs to change the address you provided
in order to deliver
your
package, you are responsible for the address-change fee that is charged by the carrier. If you request the carrier to deliver to a different address, hold the package, or any other action that incurs a fee, you are responsible for these costs. If
a package is returned to us because an incorrect address was provided,
we are charged for the return shipping plus we incur additional
shipping charges to reship the package to your correct address. You
are responsible for these fees.
Any fees that are incurred will be charged to the original credit card that you provided with your order. We apologize for any inconvenience. |